Effective Date: 18/12/2024

SoftbizTech values your privacy and is committed to safeguarding your personal and business data. This Data & Cookies Policy explains how we collect, use, store, and protect your information when you interact with our website, products, and services. By using our services or website, you agree to the practices described in this policy.

1. Data Collection

We collect various types of information to provide, improve, and secure our services.

1.1 Information You Provide

• Account Information: When you sign up for our services, we collect details such as your name, email address, phone number, and business details.
• Payment Information: For transactions, we may collect billing details such as credit card information and billing addresses.
• Customer Support Data: Information you share while contacting our support team, such as problem descriptions, email exchanges, or attachments.

1.2 Automatically Collected Information

When you visit our website or use our services, we collect information through automated technologies:

• Log Data: Includes IP address, browser type, operating system, referring URLs, and access times.
• Usage Data: Tracks how you interact with our software and features.
• Device Data: Identifies the type of device, its operating system, and related settings.

2. How We Use Your Data

We use the collected data for the following purposes:

• Service Delivery: To process transactions, provide access, and maintain our products.
• Improvement and Development: To analyze usage patterns and enhance product performance.
• Communication: To send updates, respond to inquiries, and notify users about new features or policies.
• Compliance and Security: To comply with legal obligations and ensure data protection.

3. Data Sharing

We do not sell or rent your data to third parties. However, we may share your information under specific circumstances:

• With Service Providers: Third-party vendors that assist in delivering services (e.g., payment processors, cloud storage providers).
• For Legal Requirements: When required to comply with legal obligations or protect our rights.
• Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Cookies Policy

Cookies are small files stored on your device that help us provide a better user experience.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic functionality, such as logging in or secure browsing.
• Performance Cookies: Collect data on site usage to improve functionality and user experience.
• Functional Cookies: Store preferences, such as language or region settings.
• Targeting Cookies: Used for marketing purposes, like delivering personalized advertisements.

4.2 Managing Cookies

You can control cookies through your browser settings by accepting, rejecting, or deleting them. Note that disabling cookies may limit the functionality of our services.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Upon request, we can delete your personal data in accordance with applicable laws.

6. Data Protection Measures

We implement industry-standard practices to secure your data, including:

• Encryption: Encrypting sensitive data during transmission and storage.
• Access Control: Restricting data access to authorized personnel only.
• Regular Audits: Performing security audits to detect and address vulnerabilities.

7. User Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your data.
• Correction: Update or correct your information.
• Deletion: Request deletion of your data where legally permissible.
• Data Portability: Transfer your data to another service provider.

To exercise these rights, please contact us using the details provided below.

8. Third-Party Links and Integrations

Our website or services may include links to third-party websites or integrations. SoftbizTech is not responsible for the privacy practices of these third parties. Please review their policies before providing your information.

9. Policy Updates

We may update this Data & Cookies Policy to reflect changes in our practices or legal requirements. Significant updates will be communicated through our website or email notifications.

10. Contact Information

If you have any questions or concerns about this policy, please contact us at:

• Email: [email protected]
• Phone: +91-96506 11078
• Address: Suite 30, 31, FF, Augusta Point, Golf Course Road, Sector – 53, Gurugram, Haryana – 122002

By using SoftbizTech services, you acknowledge that you have read and understood this policy.