Effective Date: 18/12/2024

At SoftbizTech, we strive to provide our customers with high-quality software solutions and services. However, we understand that there may be circumstances where a refund request is necessary. This Refund Policy outlines the terms and conditions governing refunds for our products and services. By purchasing or subscribing to our products or services, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds are available under specific circumstances. These include:

1.1 Technical Issues

• If the software fails to function as advertised due to technical errors or bugs that cannot be resolved within a reasonable timeframe.
• If you encounter significant issues that render the software unusable despite multiple troubleshooting efforts.

1.2 Non-Delivery of Services

• If you do not receive access to the purchased product or service within the promised delivery timeframe due to a fault on our end.

1.3 Incorrect Payment Processing

• If an error occurs during payment processing, such as being charged multiple times for the same product or service.

2. Non-Refundable Circumstances

Refunds will not be granted under the following conditions:

• Change of Mind: Refunds are not provided if you simply change your mind after purchase.
• Lack of Compatibility: If your system does not meet the required specifications, no refund will be issued.
• After Trial Period: Refunds are not applicable for software purchased after completing a free trial period, as the trial allows you to evaluate the product.
• Third-Party Services: Refunds do not apply to third-party integrations or services linked to our software.
• Customization Services: Customization or development work completed based on specific user requests is non-refundable.

3. Refund Process

3.1 Requesting a Refund

To request a refund, please follow these steps:

• Contact our customer support team at [Insert Email Address] or call [Insert Phone Number].
• Provide proof of purchase, including your order number, date of purchase, and payment method.
• Clearly describe the reason for your refund request and provide any supporting documentation (e.g., screenshots, error logs).

3.2 Evaluation of Refund Requests

• Our support team will review your request within 7 business days of receiving it.
• If necessary, we may request additional information or schedule a call to assess the issue further.

3.3 Approval or Denial

• If your refund request is approved, we will process the refund within 10 business days.
• If your request is denied, we will provide a detailed explanation of the decision.

4. Refund Methods

Approved refunds will be issued through the original payment method used at the time of purchase. Depending on the payment provider, it may take additional time for the funds to reflect in your account.

5. Subscription Refunds

5.1 Cancellation Within the First Month

If you are unsatisfied with a subscription-based product, you may cancel and request a refund within 30 days of the initial purchase.

5.2 Pro-Rated Refunds

• Refunds for subscription cancellations after the first month will be calculated on a pro-rata basis, deducting the cost of the period during which the service was used.
• No refunds will be issued for partially used monthly subscriptions.

6. Exceptional Circumstances

SoftbizTech may, at its sole discretion, issue refunds in exceptional circumstances not covered in this policy. Such cases will be handled on a case-by-case basis.

7. Amendments to This Policy

SoftbizTech reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review the policy periodically.

8. Contact Information

If you have questions or concerns regarding this Refund Policy, please contact us at:

SoftbizTech
Email: [email protected]
Phone: +91-96506 11078
Address: Suite 30, 31 FF, Augusta Point, Golf Course Road, Parsvnath Exotica, DLF Phase 5, Sector 53, Gurugram, Haryana – 122002

Conclusion
SoftbizTech is dedicated to customer satisfaction and transparency. We encourage you to thoroughly evaluate our products through trials and demos before making a purchase. By adhering to this Refund Policy, we aim to ensure a fair and efficient process for handling refund requests.